See what's working, what's not, and what to do about it.
Most teams are stuck reacting to fires instead of building the system that lets them run smoothly. Thorn maps how your business actually works, finds what's breaking, and hands back the next steps within 24 hours, so you can act on them right away.
Digital shift handoff & cash reconciliation
Closing staff reconcile the day's cash by hand and pass the totals to the next morning on paper notes. Moving this to one digital handoff removes the nightly guesswork and gives every location the same end-of-day numbers.
How Thorn works.
Thorn is a process developed by a team of business coaches to help teams understand where they are: what's working, what's not, and what to do about it. It runs as a sequenced process, each step building on the last, moving from how the business actually works to a prioritized plan you can act on.
Map how the business actually runs.
We surface how the business runs right now from the people who know it best. There's almost always a gap between what an SOP says and how the work actually gets done: SOPs are clinical, black and white, and rarely followed to the letter. Thorn uses a human-centric approach, a facilitated conversation that relies on the people doing the work to show how things really happen and where that differs from how they're written. Your leadership team is the most trusted source you have for what's working and what isn't.
Find everything that's in the way.
We dig into those processes and find every place the business hits friction: the issues, the bottlenecks, and the problems the team lives with every day.
Walk away with a report within 24 hours.
After the session, we analyze everything we surfaced for the most impactful issues and the opportunities to solve them. You get a report built for your business, with the highest priority areas to focus on, so you can set the right goals, take on the right work, and decide what belongs on your issues list. It lands within 24 hours, not the six months a traditional consultant would take, so you can get proactive and work from strategy instead of putting out fires.
See a full sample report →Understand the themes, and what to build on first.
Roadmap is about the broader themes and the most foundational opportunities to take on, so your work builds on itself instead of feeling like a piecemeal grab bag. Foundation work comes first, then the pieces that depend on it, so the order is always clear.
Make sure it actually gets done.
Surfacing opportunities means nothing if no one acts on them. We work with you to identify the best next steps and how to move forward, so the opportunities actually get done instead of becoming another list of things to do someday.
Built for the team that's busy and still stuck.
We built Thorn for small leadership teams running real businesses, usually 10 to 250 people.
Teams running flat-out with nothing moving
Everyone's busy, the work gets done, and somehow the same problems keep coming back. You can feel the friction but can't point at it.
Owners who've become the bottleneck
Every decision routes through one or two people. The business can't outgrow how much fits in their heads, and they know it.
Anyone eyeing AI before the basics are solid
You want to automate, but the processes underneath are messy. Thorn sorts out the foundation so AI lands where it actually pays off.
Operators and coaches, not theorists.
Zach Wardlaw
Vince Cain, PMP
Thorn was created by two people who have been there. Between us, we've worked with dozens of teams on their operations and growth. We know the feeling of showing up to a meeting ready to make progress and staring at an empty issues list, or one so long no one knows where to start. Thorn is the process we built so that never happens.
Half a day, fully guaranteed.
If the value's not there, don't pay.
Every Thorn session is fully guaranteed. If the session doesn't earn its keep, it's on us.
One focused session with your team
Half a day facilitated end to end, plus one short follow-up to talk through next steps. That’s the whole time commitment.
Report in your inbox the next day
Your Issues & Opportunities Report lands within 24 hours of the session, ready to act on.
Stop fighting fires.
Start moving forward.
See where your business is stuck, and what to do about it first. Tell us a little about your business and we'll respond within one business day to set up a short, no-pressure call.
See a sample report →